FAQs

 Do you ship internationally?

  • Yes.

How much is shipping?

  • Shipping is FREE to the following countries: Australia, Austria, Belgium, Canada, Finland, France,Germany, Greece, Japan, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, UK, United States

  • To other destinations, a standard shipping rate of $9.95 is applicable

How long will it take for my order to arrive?

  • Delivery is usually 14-21 days, but may take up to 28 days if extra processing time is required, as some of our items are custom-made to order and require specialist work on them. We use manufacturers all over the world to bring unique and specialty items to you.
  • If you're still not sure, just email us. We're happy to help.

 

How do I track my package?

  • You can check on the status of your order at any time by emailing the customer support desk at support@welovedogs.net

     

    I ordered 2+ items, but only received one... where's my order?

    • When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once… they are on the way.

     

    STILL HAVE QUESTIONS?

    • Sure, no problem! Message us directly on Facebook, or alternatively email us at support@welovedogs.net and we'll get back to you right away!